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Bank Director’s The Growth Conference highlighted the need for technological transformation and niche markets.
This article describes how technology can impact things like banker satisfaction, employee retention, morale and performance.
Chris Rentner of Akouba Credit explains how banks can leverage technology for a more customer-friendly, efficient lending process.
Simple and Bank of America are two examples of financial service providers recognizing the power of the mobile channel.
Bob Meara at Celent talks about how banks are redesigning branches and using video.
Customers shouldn’t have to visit a branch to open an account. Here’s how to gain a digital edge.
A white paper by Prime Performance that outlines the seven major reasons why mystery shopping fails to accurately measure customer satisfaction.
Competition for the best business customers is tough. Here is what to focus on.
Michael Tipton of emfluence discusses how using an automated messaging platform can help banks cultivate customer relationships.
One mystery shopper shares five tips to help your branch teams make better first impressions and improve customer interactions.
An information resource for senior executives and directors of financial institutions.
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