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  • Issues | Technology
  • Published: July 7th, 2011

Meeting the Needs of the New Financial Consumer: A Snapshot of Six Customer Segments

The first white paper in a series of four by First Data and Market Strategies International looks at consumers’ attitudes, behaviors, desires and technology adoption.

  • Issues | Strategy
  • Published: February 9th, 2017

Shaking Up Traditional Banking

First Internet Bank recruits dissatisfied bankers who can help the bank grow.

  • Issues | Technology
  • Published: August 12th, 2014

Coming Up With a Mobile Banking Strategy

Bank Director magazine got on the phone with Sutherland Global Services’ Niket Patankar to discuss how the board can develop a mobile strategy, what banks are offering, and what revenue opportunities are available.

  • Issues | Retail
  • Published: December 11th, 2012

Experience Radar: Retail Banking Customers Pay For Valued Experiences

PwC's Shivali Shah explains how our Experience Radar research is different from other customer experience models.

  • Issues | Technology
  • Published: July 19th, 2011

Consumer Adoption and Usage of Banking Technology

This third white paper is part of a series on technology and consumer attitudes. It outlines the questions and answers that are critical to the success of financial institutions in this rapidly evolving marketplace.

  • Issues | Technology
  • Published: March 13th, 2017

Why Community Banks Need to Embrace Social Media

You can use social media to engage with customers and even underwrite loans.

  • Issues | Technology
  • Published: April 3rd, 2015

How New Technology Drives Sales in Your Bank

In this highly competitive and data-driven environment, financial institutions are looking for innovative new ways to drive sales in their banks.

  • Issues | Retail
  • Published: July 9th, 2013

Video Banking: Folly or Foresight?

Bob Meara at Celent talks about how banks are redesigning branches and using video.

  • Issues | Strategy
  • Published: October 20th, 2011

Trust in the banking system: How should banks respond to Occupy Wall Street?

The public’s perception of banking is at a miserable low. Does it matter and what can be done about it?

  • Issues | Strategy
  • Published: August 28th, 2015

Should Community Bankers Worry About Digital Transformation?

Editor Jack Milligan writes about two trends that matter for community banks.

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