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Sutherland Global Services’ Niket Patankar describes ways to make sure your bank is entirely focused on customers.
Deloitte Consulting LLC explains some primary Internet of Things (IoT) opportunities for banks.
This article describes trends in customer preferences for mobile banking and why it matters to credit unions and community banks.
Thomas Jankovich, a principal at Deloitte Consulting LLP, outlines four aspects of a successful approach to innovation required to transform the bank.
You can use social media to engage with customers and even underwrite loans.
Many consumers are demanding it, but it needs to be just right.
The Internet of Things (IoT) has officially moved beyond hype.
Crowe Horwath LLP talks about the risks and pitfalls of social media engagement.
Employee engagement and satisfaction have been clearly linked to profitability and performance.
Bank Director identifies the bank CEOs that go above and beyond to engage with their customer base.
An information resource for senior executives and directors of financial institutions.
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