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  • Issues | Retail
  • Published: December 14th, 2011

Why Mystery Shopping Does Not Measure Customer Satisfaction at Banks and Credit Unions

A white paper by Prime Performance that outlines the seven major reasons why mystery shopping fails to accurately measure customer satisfaction.

  • Committees | Lending
  • Published: May 27th, 2016

Five Ways to Improve Your Bank’s Commercial Lending Department

Competition for the best business customers is tough. Here is what to focus on.

  • Issues | Technology
  • Published: July 10th, 2017

Are You Digitally Native or Just Digitally Naive?

The digital era is here to stay and adopting a digital-first mindset is no longer a matter of preference but a question of necessity.

  • Committees | Compensation
  • Published: October 31st, 2018

Talent and Customer Experience Can Be Evaluated Three Different Ways

Your competitive advantage could lie in making the two blend the right way for your bank.

  • Issues | Technology
  • Published: June 20th, 2014

Using Technology to Grow Your Customer Base

Michael Tipton of emfluence discusses how using an automated messaging platform can help banks cultivate customer relationships.

  • Committees | Lending
  • Published: May 31st, 2017

How NBKC Bank Made Mortgages User Friendly with Roostify

NBKC partnership with Roostify illustrates how savvy use of technology platforms can also benefit the lender’s bottom line.

  • Issues | Technology
  • Published: August 16th, 2018

How Switching to a Boutique Core Enhanced CNB’s Customer Experience

Frustrated with the slow pace of its big core provider, CNB Financial Corp. opted for a nimble core—a decision that has paid off.

  • Issues | Strategy
  • Published: December 27th, 2018

Focus On This One Area To Position Your Bank For Success

Data governance is becoming an area where banks can find a significant strategic advantage.

  • Issues | Retail
  • Published: August 5th, 2013

A Mystery Shopper’s Guide to Improving Customer Service

One mystery shopper shares five tips to help your branch teams make better first impressions and improve customer interactions.

  • Issues | Technology
  • Published: April 26th, 2017

Best of FinXTech Award Winners Announced at Nasdaq

Recognizing how banks achieve innovation through fintech partnerships.

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