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A snapshot of PNC's framework for winning loyal customers as presented by Joe Guyaux President & Head of Retail Banking.
Competition for the best business customers is tough. Here is what to focus on.
Sutherland Global Services’ Niket Patankar describes what banks can do to improve customer service, meet urgent demands and create loyalty for the long term.
Banks can do a lot to improve the relationship people have with their money. Cole & Weber United talks about five things banks can do.
The first white paper in a series of four by First Data and Market Strategies International looks at consumers’ attitudes, behaviors, desires and technology adoption.
First Internet Bank recruits dissatisfied bankers who can help the bank grow.
Bank Director magazine got on the phone with Sutherland Global Services’ Niket Patankar to discuss how the board can develop a mobile strategy, what banks are offering, and what revenue opportunities are available.
PwC's Shivali Shah explains how our Experience Radar research is different from other customer experience models.
This third white paper is part of a series on technology and consumer attitudes. It outlines the questions and answers that are critical to the success of financial institutions in this rapidly evolving marketplace.
You can use social media to engage with customers and even underwrite loans.
An information resource for senior executives and directors of financial institutions.
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