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  • Issues | Retail
  • Published: March 29th, 2011

For all of us, job one

A snapshot of PNC's framework for winning loyal customers as presented by Joe Guyaux President & Head of Retail Banking.

  • Committees | Lending
  • Published: May 27th, 2016

Five Ways to Improve Your Bank’s Commercial Lending Department

Competition for the best business customers is tough. Here is what to focus on.

  • Issues | Retail
  • Published: March 28th, 2014

Transforming Customers into Lifelong Champions—as Quickly as Possible

Sutherland Global Services’ Niket Patankar describes what banks can do to improve customer service, meet urgent demands and create loyalty for the long term.

  • Issues | Retail
  • Published: August 6th, 2012

Five Ways Banks Can Build Mutually Rewarding Customer Relationships

Banks can do a lot to improve the relationship people have with their money. Cole & Weber United talks about five things banks can do.

  • Issues | Technology
  • Published: July 7th, 2011

Meeting the Needs of the New Financial Consumer: A Snapshot of Six Customer Segments

The first white paper in a series of four by First Data and Market Strategies International looks at consumers’ attitudes, behaviors, desires and technology adoption.

  • Issues | Strategy
  • Published: February 9th, 2017

Shaking Up Traditional Banking

First Internet Bank recruits dissatisfied bankers who can help the bank grow.

  • Issues | Technology
  • Published: August 12th, 2014

Coming Up With a Mobile Banking Strategy

Bank Director magazine got on the phone with Sutherland Global Services’ Niket Patankar to discuss how the board can develop a mobile strategy, what banks are offering, and what revenue opportunities are available.

  • Issues | Retail
  • Published: December 11th, 2012

Experience Radar: Retail Banking Customers Pay For Valued Experiences

PwC's Shivali Shah explains how our Experience Radar research is different from other customer experience models.

  • Issues | Technology
  • Published: July 19th, 2011

Consumer Adoption and Usage of Banking Technology

This third white paper is part of a series on technology and consumer attitudes. It outlines the questions and answers that are critical to the success of financial institutions in this rapidly evolving marketplace.

  • Issues | Technology
  • Published: March 13th, 2017

Why Community Banks Need to Embrace Social Media

You can use social media to engage with customers and even underwrite loans.

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