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We may be living in a digital age, but the customer experience still matters—perhaps even more so, with consumers less frequently interacting with people, and more often with your organization’s app or website.
A quote attributed to Amazon CEO Jeff Bezos seems to apply to another corporate CEO, Tim Sloan at Wells Fargo & Co. “A brand for a company is a little like a reputation for a person. You can earn reputation by trying to do hard things well.”
By the time this hits your inbox, it’s possible something else in addition to dog leashes and baseball gloves are subject to a new tariff, based on President Donald Trump’s escalating trade battles with China and other countries.
Can a bank be both socially driven and profitable?
The Consumer Financial Protection Bureau was back in the news recently when a second federal court found it to be unconstitutional due to the vast unchecked power wielded by its director.
A recent study by the consulting firm Protiviti criticizes the banking industry for taking too long to adopt new technology that could improve the customer experience and maintain or boost loyalty.
Bankers may finally have found common cause with Sen. Elizabeth Warren, the Democratic senator from Massachusetts who has been a staunch critic of the banking industry.
It didn’t come as a surprise when, on June 21, the Federal Reserve announced that all 35 of the banks that took part in this year’s Dodd-Frank Act stress test passed with flying colors.
Great bankers say the efficiency ratio is like a three-legged stool, but really only two of those legs matter.
Several banks have catered to specific industries to attract and retain depositors in an increasingly competitive environment.
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