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Fast and Fraudulent
About a year ago, a social worker and mother of three young children in Charlotte, North Carolina, got a text message asking her if she had authorized a $3,500 transaction on her bank account. The woman, 35-year-old Darlene Guile, texted back: “N” for No. Immediately she got a phone call from a number she recognized: Bank of America Corp.’s customer service line, which she often called to check her balance. The caller wanted to reverse the transaction, saying she would help Guile send the $3,500 back to herself via the peer-to-peer payments platform Zelle. Guile complied, but the money went…
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